At Highest Quality Mens, we strive to ensure your shopping experience is seamless from the moment you place your order until it arrives at your door. This page outlines our standard policies regarding the shipment of your items.
Order Processing & Shipping
All orders are processed within a standard timeframe after payment confirmation. You will receive a notification email once your order has been dispatched. Please note that we are unable to make changes to an order after it has been placed.
The shipping methods available and associated costs will be calculated and displayed at checkout. Delivery times are estimates provided by our carriers and commence from the dispatch date, not the order date. Please be aware that delays can occasionally occur due to factors beyond our control.
Shipment Confirmation & Tracking
Once your order leaves our fulfillment center, you will receive a shipment confirmation email containing your tracking number and a link to monitor your package’s progress. If you have not received tracking information within the standard processing period, please contact our customer service team.
International Shipping & Customs
We are pleased to ship orders to a wide range of international destinations. Any customs or import duties levied once a shipment reaches its destination country are the responsibility of the recipient, as determined by local laws. We are unable to advise on specific charges, and delays in customs clearance can affect delivery estimates.
Receiving Your Order
Upon receiving your package, please inspect it immediately. If there is any visible damage to the box, we recommend noting this with the delivery carrier at the time of receipt. For any issues with the items received, please refer to our return guidelines below.
Returns & Exchanges
Our policy allows for returns or exchanges within a specified period from the date of delivery. To be eligible, items must be in their original, unused condition, with all tags attached and in the original packaging.
Initiate a return by contacting our customer service team for instructions. A return authorization must be obtained before sending any items back. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for all returns, as we cannot be held responsible for items lost in transit.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a standard processing period. Sale items or final clearance products may be subject to different terms.
Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. This includes, but is not limited to, sealed goods which have been opened or personalized items made to your specification.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a return and cover the associated shipping costs. Photographic evidence of the issue may be required to facilitate a swift resolution.
For any further questions regarding these policies, please reach out to our dedicated support team.